Thank you for shopping on our website. Our goal is to provide you with a satisfying and hassle-free shopping experience. To ensure your satisfaction, we would like to present our policy for refunds and returns:
1. Return Policy:
- We accept returns under the following conditions:
- Items must be returned within 30 days of receipt.
- Items must be unused, in their original condition and in their original packaging.
- Returned items must be accompanied by the original receipt or proof of purchase.
- Some items such as hygiene products or personalized items may not be eligible for return. Please refer to the product page for specific details.
2. Return process:
- If you wish to make a return, please contact our customer service team and provide the order information and the reason for the return.
- Our customer service team will guide you through the returns process and provide assistance if needed.
- Please note that unless the item is faulty or there was an error in delivery, you will be responsible for the return shipping costs.
3. Refund Policy:
- Upon receipt and inspection of returned items, we will issue a refund to the original method of payment.
- The refund amount will include the original purchase price of the items, but not the original shipping costs (if applicable).
- Processing times for refunds may vary by location and payment method, but are typically up to 7 business days from receipt of the return.
4. Quality issues and defective items:
- If you receive items with quality issues or defects, please contact us immediately.
- Upon confirmation of the problem, we will offer you a replacement item or a full refund and cover the return shipping costs.
5. Special circumstances:
- For special circumstances such as personalized items or gift cards, our return and refund policy may differ. Please contact our customer service for more information.
Our goal is to ensure your satisfaction and provide you with a hassle-free shopping experience. If you have any questions or concerns, please do not hesitate to contact us. Thank you for your trust.